Shipping & Returns
01 / Shipping Policy
- Processing Time: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
- Delivery Estimates: Standard shipping takes approximately 7-14 business days depending on your location.
- Tracking Your Order: Once your order departs our fulfillment center, a confirmation email containing your tracking number and a direct tracking link will be sent to you automatically.
- Customs & Duties: Elite Shades Shop is managed by Noxel Co. LTD. Customers are responsible for any applicable customs fees, duties, or taxes imposed by their destination country.
02 / Returns & Exchanges
- Our Guarantee: We want every frame you reach for to feel exceptional. If a pair does not meet your expectations, we offer a 30-day return or exchange window from the date of delivery.
- Condition: To qualify for a return or exchange, sunglasses must be unworn, unaltered, and returned with the protective pouch and original packaging.
- How to Initiate: Reach out to our support team at hello@eliteshadesshop.com with your order number. We will guide you through the return process within 24 hours.
